Projects & Case Studies

This page showcases a selection of key initiatives I’ve led or contributed to—demonstrating how I approach network operations, automation, and leadership. Each case study focuses on the challenge, the actions taken, and the measurable results delivered.

Global Network Automation with Ansible & Python

Manual network inventory and incident response were slowing our global operations. We needed automation to standardize discovery, reduce MTTR, and improve visibility across 200+ sites.

Challenge

• Limited visibility into live device configurations across regions.
• Manual troubleshooting steps that varied by engineer.
• Pressure to reduce mean-time-to-repair (MTTR) while maintaining uptime.

Action

• Developed Ansible playbooks for consistent asset discovery.
• Integrated Python scripts for data normalization and reporting.
• Implemented automated alerts for missing or non-compliant devices.
• Trained engineers on usage and validation workflows.

Result

• Reduced MTTR by approximately 25%.
• Improved configuration consistency and device inventory accuracy.
• Freed engineering capacity for proactive problem-solving.

Process Redesign: Reducing MTTR Through Alignment

Disparate regional processes caused inefficiencies and slow incident response. The Americas team required a more unified workflow aligned with global standards.

Challenge

• Inconsistent playbooks and communication protocols across shifts.
• Unclear ownership during critical incidents.
• Pressure to standardize without disrupting local operations.

Action

• Audited existing procedures and removed redundant steps.
• Aligned escalation workflows across AMER, EMEA, and APAC.
• Documented new SOPs and implemented training for all engineers.
• Monitored performance metrics and adjusted in real time.

Result

• Cut average MTTR by up to 50% across key services.
• Improved global coordination and reduced escalation time.
• Created a more predictable and calm incident-handling process.

LAN/WLAN Standardization & Asset Visibility

Inconsistent network standards led to fragmentation and higher support costs. A unified LAN/WLAN framework was needed to improve stability and simplify troubleshooting.

Challenge

• Multiple device models and configurations with little documentation.
• Difficulty troubleshooting due to inconsistent naming conventions.
• Inventory inaccuracies impacting hardware refresh cycles.

Action

• Defined global equipment standards and configuration templates.
• Implemented periodic audits using automated discovery scripts.
• Consolidated vendor and model footprints to improve manageability.
• Created visual dashboards for asset visibility and compliance tracking.

Result

• Improved stability and simplified cross-site troubleshooting.
• Reduced new-engineer onboarding time by 40%.
• Enhanced audit readiness and lifecycle management accuracy.

Acquisition Integration & Network Harmonization

A regional acquisition introduced new sites with different vendors and policies. The challenge: integrate them quickly while maintaining global standards and minimizing downtime.

Challenge

• Different architectures and compliance requirements.
• Limited documentation from acquired networks.
• Short timelines to migrate under global IT operations.

Action

• Assessed existing designs and mapped dependencies.
• Developed a unified, secure architecture aligned to global policies.
• Executed phased cutovers with rollback strategies and local coordination.
• Provided knowledge transfer and standardized ongoing support.

Result

• Seamless migration with zero critical downtime.
• Aligned new sites to global security and monitoring standards.
• Established repeatable integration methodology for future acquisitions.

Summary

Across these initiatives, the consistent themes are structure, clarity, and measurable impact. Whether the goal was automation, efficiency, or cultural alignment, each project reinforced the value of strong leadership and disciplined execution in global operations.